5 Leadership Styles to Influence a Team
In this course, you’ll first learn what a leadership style is. Then, you’ll discover five common leadership styles. Finally, you’ll determine how to choose among and implement your chosen style—or styles.
5-Day Challenge to Improve Your Mental Health
In this course, each day explores a different facet of mental health and contains a simple exercise for putting it into practice.
6 Tips for Successful Peer-to-Peer Training
This course provides practical tips for successfully training peers and onboarding new team members. Learners will develop skills to guide, support, and engage others while reinforcing best practices and company values.
7 Go-to Strategies to Tame Stress
This course helps learners understand the difference between healthy and unhealthy coping strategies for managing stress. It also provides practical techniques to reduce stress and improve overall well-being and performance.
7 Types of Interviews and When to Use Them
This course explores seven interview types and when it’s best to use them. You’ll learn how to use these interview styles to streamline your hiring process.
A Guide to Effective Meetings
Unnecessary and unproductive meetings waste significant time in the workplace. Yet we all rely on meetings to communicate and collaborate with our teams, coworkers, and clients regularly. This course provides a guide to effective meetings—from both the meeting facilitator’s and participant’s perspective.
A Guide to Empathy at Work
Empathy—the ability to understand and share other people’s emotions—is critical in the workplace. In this course, you’ll first learn what empathy is and why it’s an essential business skill. Then, you’ll uncover how to communicate with empathy and overcome roadblocks. Finally, you’ll work on strategies to help you build empathy.
A Guide to Mentoring Others
This course provides a comprehensive guide to mentoring, including the role of a mentor, identifying ideal mentees, and leading effective sessions. Learners will also explore common mentoring challenges and strategies to overcome them.
A Guide to Navigating Team Dynamics
This course will teach you how to build team dynamics that serve rather than hinder your development by discovering different roles, work styles, and generational differences. You’ll learn to improve collaboration by finding a style that resonates and learning what makes your colleagues tick.
A Guide to Workplace Integrity
Learn about the three forms of workplace integrity and see real-world examples of it in action, as well as, the four steps to align your values and actions.
A Guide to Workplace Professionalism
Learn essential skills and techniques to effectively communicate with colleagues, handle conflicts with grace, and maintain a positive work environment.
Achieving Optimal Image Quality
Master the critical determinants of radiographic image quality—including density, contrast, and distortion—to minimize errors and ensure diagnostic confidence.
Active Shooter Response: Knowing What to Do in a Crisis
This course prepares learners to respond effectively during an active shooter situation by focusing on prevention, emergency procedures, and decision-making in a crisis. It also covers drills, lockdown and hold protocols, and strategies for supporting individuals after an event to promote overall workplace safety.
Administering & Dispensing Medications
This course for veterinary technicians and assistants covers medication administration, dispensing, patient care, and aseptic techniques.
Administration of Medications
This program discusses various forms of medications for equine patients and demonstrates the most safe and effective methods of administering them.
Alcohol & Substance Use Disorder in Veterinary Medicine: Prevalence, Treatment & Prevention
With elevated levels of mental health problems such as anxiety, depression and moral distress among veterinary professionals, there are higher risk factors for alcohol and substance use disorders. This course will discuss the prevalence of these disorders in the overall population as well as specifically within the profession, how to support colleagues who are struggling with these conditions and potential prevention measures.
Allyship in Mental Health
This course teaches learners how to be a mental health ally by recognizing when colleagues are struggling and offering appropriate support. It also covers active listening, connecting others to resources, and maintaining healthy boundaries for personal well-being.
Anesthesia Foundations
Understand the different parts, how to troubleshoot and maintain the anesthesia machine and equipment, along with patient monitoring and ACVAA guidelines for the delivery of anesthesia to your patients.
Artificial Intelligence in Veterinary Medicine
In this course, learners will explore how technological advances have shaped radiological artificial intelligence, including its accuracy (sensitivity and specificity) and ability to improve through increased data collection. They will also examine practical benefits for veterinary workflows, analyze case studies comparing AI and radiologist interpretations, and consider how AI can support clinical decision-making.
Assessing Your Strengths, Interests, and Values
This course helps learners identify their strengths, interests, and values to build a more meaningful and fulfilling career. By aligning career choices with these elements, learners can increase confidence, engagement, and overall satisfaction at work.
Ayelet Fishbach on Getting It Done
Ayelet Fishbach wants to help you achieve your greatest ambition in her book Get It Done: Surprising Lessons from the Science of Motivation.
Bathing and Grooming
Perfect for any staff members involved in bathing and grooming, providing step-by-step instruction for bathing and other hygienic procedures.
Beating Burnout: Spot the Symptoms and Take Action
This course explores burnout, its impact on health and performance, and the factors that increase risk. Learners will identify warning signs and gain strategies to prevent and reverse burnout.
Becoming the Boss: A Guide for New Managers
This course helps new managers transition into their role by outlining key responsibilities and differences from individual contributor positions. Learners will explore practical first steps, tips for success, and strategies to overcome common management challenges.
Being a Leader in Your Community
Do you consider yourself a leader in your community? Giving back via volunteering and other forms of community involvement can have many benefits to your practice. Learn how to get started and more about the various opportunities available to your practice.
Beyond Grey Muzzles: Unveiling the Science of Canine Aging
Learn the biological and physiological changes associated with aging in dogs.
✨ New Release!Bite Prevention
Bite prevention isn’t just about handling—it’s about systems, protocols, and leadership. This course helps veterinary teams understand how to reduce risk through clear policies, proper documentation, and a strong safety culture. Learn how to protect your team, stay compliant, and confidently manage bite-related risks in your practice.
Bladder Care
From foundational knowledge to advanced techniques, you'll learn to confidently manage patients with a variety of urinary conditions.
Branding Your Practice
Who you are, collectively, isn’t where your reputation starts and stops. There are other contributors to reputation. It is often said to “never judge a book by its cover.” But the truth is, we do. In this course, we will discuss the impressionable areas of your practice from a consumer perspective and how to build your tangible and intangible brand.
Bridging the Divide: What to Do When Your Veterinary Team Feels Divided
Learn how to recognize team division, rebuild trust, and foster a cohesive, high-performing culture through strong communication and strategic intervention.
Building Community Connection
Discover the key strategies and techniques that will not only attract new clients but also foster lasting relationships with existing ones.
Building Resiliency & Confidence to Strengthen Your Mental Well-Being
Just like physical strength, our mental well-being is a muscle we can work to strengthen so that we can better resist being derailed by negativity throughout the day. This course will provide learners with the tools needed to be more resilient and confident to persevere even on the most challenging days.
Building Your Telephone Skills
Learn how to create positive telephone experiences for clients, with examples that explain what to do and what not to do.
Canine and Feline Breed Identification
Learn common canine and feline breeds seen in the veterinary practice, along with common medical concerns for each.
✨ New Release!Canine and Feline Mast Cell Tumor Management: Clinical Evaluation and Therapeutic Strategies
Mast cell tumors are among the most common skin tumors in dogs and cats, and veterinary staff are essential to their diagnosis, treatment, and ongoing care. In this course, you'll learn your role in diagnostic testing, staging, surgical and medical management, patient monitoring, and client education. Gain practical, evidence-based knowledge to confidently support patients with mast cell tumors while improving outcomes and quality of care.
Canine and Feline Nutrition
Presented by veterinary nutritionist Lily Johnson, DVM, DACVN, with guest expert Ed Carlson, CVT, VTS (Nutrition), this course explores the nutritional needs of dogs and cats, including how to perform assessments, understand diet types, and properly handle and feed pet foods. Learners will also differentiate between food allergies and intolerances, conduct elimination diet trials, and gain the knowledge needed to dispel myths, educate clients, and make informed nutritional recommendations.
Cannabinoids in Veterinary Medicine
Learn about the legalities, potential benefits, and administration of cannabinoids in veterinary medicine.
Caring for the Hospitalized Senior Pet
In this course, led by Amy Newfield, MS, CVT, VTS (ECC), we’ll discuss how we define a senior pet, and educate pet owners on what that actually means. Next, we’ll explore how to properly care for these patients by acknowledging their cognitive, metabolic, visual, and other physical changes, along with how we can best support their owners through this process.
Castration
See the procedures for surgical preparation, castration and post-surgical care for equine patients.
Cleanliness and Orderliness
This course helps veterinary staff maintain a clean, odor-free facility, reinforcing quality care and reducing disease spread.
Clinical Techniques I
This course equips veterinary assistants and technicians with essential laboratory skills for accurate sample collection, including canine and feline venipuncture, urine collection methods, and ear cytology techniques. Learners will also gain proficiency in proper sample handling, slide preparation, and selecting appropriate collection tubes, enabling them to effectively support patient diagnosis and care.
Clinical Techniques II
This intermediate clinical techniques course prepares veterinary technicians and assistants to perform key laboratory procedures, including blood smear preparation, hematology, urinalysis, ear cytology, blood chemistry, and fecal analysis. Learners will develop skills in sample evaluation and result interpretation to support accurate diagnosis and patient care.
Colorado Veterinary Jurisprudence & Ethics
This course for Colorado covers key legal, ethical, and regulatory standards required for license renewal, including informed consent, telemedicine, and supervision.
Coming Back from a Big Workplace Mistake
This course explores how to effectively respond to workplace mistakes and turn them into opportunities for growth. Learners will gain practical steps for taking responsibility, repairing trust, and rebuilding their professional reputation.
Common Avian Procedures
This course will cover the proper handling and capture of avians of all sizes, along with common procedures.
Common Workplace Challenges and How to Handle Them
This course prepares learners to navigate common workplace challenges, including communication issues, difficult coworkers, managing up, disagreements, and handling mistakes. Through practical strategies and real-world scenarios, learners will build skills to respond effectively and maintain a positive work environment.
Communication in the Practice
In this course discover the benefits of understanding various styles of communication and the different factors involved in communication (it's so much more than what you say!). We'll review what effective communication looks like, and how you can build strong communication on your team, as well as strengthen your personal communication skills.
Communication Techniques
This course provides an understanding of the decision-making process that veterinary clients go through and how to best communicate with them.
Compassion Fatigue
This course will help you understand what compassion fatigue is, how to recognize it, and manage it to increase your job satisfaction and mental health.
Controlled Substances in Veterinary Medicine: Clinical Use, Inventory Management & Preventing Abuse
In this course, we will cover the role controlled substances serve in the veterinary practice, the DEA's responsibilities and information, controlled substance ordering, how to report losses, and how to recognize and prevent diversion of controlled substances from moving into the hands of clients and employees.
Coping With Workplace Change
This course helps learners understand common reactions to workplace change and why adapting can be challenging. It provides practical strategies for managing change effectively and building a more resilient, flexible mindset.
✨ New Release!Core Principles of Veterinary Oncology
This course introduces the core concepts of veterinary oncology, including cancer biology, tumor behavior, and how cancer spreads in companion animals. Learners will explore key risk factors—such as age, breed, environment, and reproductive status—and how these influence early detection and prevention conversations. The course also highlights the veterinary team’s role in recognizing clinical signs, supporting diagnostics and treatment, and communicating with clients. Through practical, real-world context, participants will build confidence in supporting patient care and improving quality of life outcomes.
Create an Enviable Team Culture
Successful CVPMs share tips they've learned along the way that helped improve their management skills and prove their value to their practice owners. Topics discussed include empowering employees, giving feedback, communication, SOPs, delegation, training and more.
Cultural Sensitivity in Customer Service
This course explores the importance of cultural sensitivity in customer service and its impact on business relationships. Learners will gain practical tools for effective cross-cultural communication, helping them build connections and show respect across diverse interactions.
CVPMs Share Their Secrets!
CVPMs share tips they've learned along the way that helped improve their management skills .
Cycle of Service
Take the journey through the veterinary visit from start to finish, beginning with before the visit in how the practice represents itself online and over the phone to scheduling appointments, the visit itself, completing the visit, then what happens between appointments. Learn how to make an impactful, positive impression on your clients every step along the way.
Daniel Pink on the Science of Perfect Timing
This course, based on *When* by Daniel Pink, explores how timing influences productivity, performance, and well-being. Learners will gain evidence-based strategies for structuring their day, maximizing energy, and improving collaboration.
Dealing With a Problem at Work? When and How to Involve HR
We all experience problems at work. However, not every problem warrants a visit to HR. In this course, you'll learn the role of human resources, along with when—and when not—to seek help with an issue. You'll also get four best practices for approaching HR."
Dealing With Stress, Pressure, and Burnout
This course helps learners understand stress, pressure, and burnout, and how they impact well-being and productivity. It also provides strategies to recognize personal triggers and manage these challenges to support a healthier, more balanced lifestyle.
Decoding the Physics of Veterinary Imaging
This course explores the fundamental physics behind veterinary diagnostic imaging, including radiation principles, image formation, and common artifacts. Learners will gain the knowledge to troubleshoot imaging challenges, adjust equipment settings, and improve image quality and diagnostic value.
Dentistry
This program discusses dental anatomy and dentition, equipment used in equine dentistry and includes a live demonstration.
Develop a Thriving Team
In this course, you’ll learn how to talk to employees about their values and goals, identify gaps in skills, and training techniques for all employee types.
Developing a Growth Mindset
This course explores the difference between fixed and growth mindsets and how mindset influences learning, resilience, and success. Learners will gain practical strategies to develop a growth mindset and support personal and team development.
Developing Your Hazard Communication Plan
In this workplace safety course, learners will develop a Hazard Communication (HazCom) Plan, including proper use of visual hazard warnings, Safety Data Sheets (SDS), and labeling of secondary containers. The course also covers training, recordkeeping, and reporting requirements and responsibilities.
Development of Individual Safety Plans
This course identifies potential hazards and implements preventative measures, giving you the tools you need to keep your staff safe and secure.
Diagnostic Imaging
Learn safety procedures, techniques and equipment care for radiographs, ultrasound and fiberoptic endoscopes.
Discounts, Audits & Accounts Receivable
This course addresses pet care affordability, discount impact, preventing unplanned discounts, auditing importance, and receivable management strategies.
Do You Have These Four Essential Customer Service Skills?
There are a handful of customer service skills that can make the difference between an average experience and one that leaves your customers feeling completely delighted. Do you know what those skills are? Do you have them? In this course, we'll uncover four essential customer service skills and give you tons of tips, food for thought, and resources for developing these skills.
Doing the Right Thing: A Guide to Good Business Ethics
This course explores the importance of business ethics and how they influence decision-making in the workplace. Learners will review key ethical principles and common pitfalls, along with strategies to make sound, responsible choices.
Dr. Ethan Kross on Harnessing the Chatter in Our Minds for Good
In this course, you’ll learn to lower the volume on the tyrannical inner critic and harness the true power of your inner voice.
Driving Your Career
This course guides learners in planning their career path by identifying strengths, goals, and growth opportunities. It also provides tools to set achievable goals, create a development plan, and take actionable steps toward long-term career success.
Effective Strategies for Time Management
This course teaches tips on managing day-to-day tasks while utilizing tools and technologies that can make time management easier.
Elevating Your Vocabulary with Advanced Medical Terminology
This course provides veterinary staff with advanced medical terminology skills across specialties, including cardiology, oncology, and ophthalmology.
Emergency Conditions
Understanding emergency and critical care medicine is imperative to focusing on the immediate needs of a severely ill or injured animal. In this course James Barr, DVM, DACVECC and Medora Pashmakova, DVM, DACVECC discuss some of the most common critical care conditions you will see in the veterinary workplace.
✨ New Release!Emerging Psilocybin Therapies for Dogs and Cats
Curious about the future of companion animal care? As research and public interest in psychedelics expand, veterinarians and vet techs are at the frontier of evaluating new therapies for dogs and cats. This concise course demystifies the science and controversy surrounding psilocybin, covering current evidence, safety considerations, legal issues, and potential clinical applications. Gain the knowledge to critically assess this emerging modality and confidently navigate discussions with colleagues and clients about psilocybin’s place in veterinary medicine.
Emotional Intelligence for Improved Practice Dynamics
Led by Amy Newfield, this course empowers veterinary professionals to navigate emotional complexities by mastering self-awareness, communication, and resilience strategies.
Enhancing Hospital Performance with Pet Health Insurance
This course explores the role of pet insurance in veterinary practices and its impact on patient care, client communication, and revenue. Learners will gain strategies for discussing costs with clients and overcoming common barriers to implementing pet health insurance.
Essential Skills for Administering Supplemental Oxygen
Ensuring adequate oxygenation is crucial for the health and well-being of our patients. This comprehensive course delves deep into the world of supplemental oxygen therapy in veterinary medicine, equipping you with the knowledge and skills to confidently manage respiratory distress in various situations.
Establishing Operations to Improve Revenue & Profit Management and Financial Reporting
This course explores how patient care and preventive care models can help manage expenses and improve financial performance. Learners will also review key concepts in compliance, efficiency, profit management, and financial reporting to better understand and guide business decisions.
Everyday Ethics in the Veterinary Practice
This course explores ethical decision-making in veterinary practice, focusing on integrity, accountability, and everyday actions that build trust. Learners will gain practical strategies for handling mistakes, making sound decisions, and fostering a culture of honesty.
Exam Room Advocates
Dr. Peter Weinstein's course highlights the vital role of the Exam Room Advocate in enhancing efficiency, client satisfaction, and team-based veterinary care.
Exotics Exams & Procedures
This course is designed for veterinary technicians and veterinarians to expand their knowledge and skills in the care and treatment of exotic animals. Dr. Lauren Thielen, DVM, DiplABVP (Avian Practice), a renowned expert in the field, will delve into the specific needs of a diverse range of species, including rodents, lagomorphs, mustelids, avian and reptiles.
Exotics Identification
This course explores the growing role of exotic pets in veterinary practice, including how to identify common and emerging species. Learners will distinguish key characteristics of avians, reptiles, amphibians, and exotic mammals, and review common medical conditions seen in these patients.
Expense Management
This course explores how to manage practice expenses by understanding business models and the role of fixed and variable costs. Learners will gain practical insights to support financial decision-making and improve overall practice efficiency.
Fear Free: Nail Trims - Trimming Away The Terror
Transform your approach to nail trims by learning how proper nail care supports patient well-being and the human-animal bond. This course covers stress-reduction strategies, handling techniques, tool use, and behavior methods like desensitization and conditioning to create a more positive, low-stress experience for every patient.
Feeling Unmotivated at Work? Common Causes and Tips to Increase Motivation
Learn the four primary causes of low motivation, along with specific strategies to overcome each.
Feline Behaviors and Handling
Veterinary Behaviorist Meghan Herron provides insight into creating low-stress visits for felines.
✨ New Release!Feline Mammary Carcinoma
Did you know that over 85% of feline mammary tumors are malignant, and early detection can dramatically improve outcomes for your patients? This course is designed for veterinarians and veterinary technicians who want to elevate their expertise in diagnosing, staging, and managing mammary tumors in cats. You'll explore the latest evidence-based practices, from risk assessment and advanced diagnostics to surgical planning, adjuvant therapies, and client communication. By the end, you'll be equipped to confidently guide your feline patients and their owners through every step of this challenging disease.
Financial Protection
This course discusses the importance of securing your hospital revenue, inventory and assets through checks and balances that ensure financial protection.
Florida Veterinary Jurisprudence & Ethics
This course for Florida covers key legal, ethical, and regulatory standards required for license renewal, including informed consent, telemedicine, and supervision.
Fluid Therapy
In this course, learners will explore the importance of fluid therapy, including how dehydration affects the body and how to assess hydration status. They will also learn about fluid types, administration routes, and how to calculate fluid rates for rehydration, maintenance, and ongoing losses.
Foal Care
This program will provide veterinary technicians with the knowledge of caring for orphaned and sick foals, including proper restraint, bottle feeding, umbilical care and oxygen administration techniques.
Foundation Essentials for Digital Marketing
This course introduces the core components of digital marketing, including websites, search engine optimization, social media, and reputation management. Learners will also explore how content, such as blogs, supports a cohesive and effective online marketing strategy.
Foundations For Front Desk Personnel
This course equips front desk personnel with the skills to create a welcoming, efficient client experience, from making strong first impressions to staying organized and using practice management software effectively. Learners will strengthen customer service skills while supporting smooth clinic operations.
Foundations of Veterinary Medical Terminology
This course reviews the A to Z of medical terminology in four sections: an introduction to medical terminology, common terms by body system, introductory anatomy and directional terms and vaccine & medication terms.
✨ New Release!Fundamentals of Animal Anatomy and Physiology
Ever wondered how understanding animal anatomy and physiology can transform your ability to care for animals? This course provides veterinary assistant and technician students with the essential knowledge to identify animal structures, monitor health, and support basic care procedures. Explore the building blocks of animal bodies, master techniques for assessing health, and gain crucial insights into animal management and breeding. By the end, you'll be equipped to confidently apply anatomy and physiology concepts in real-world veterinary settings.
General Safety Knowledge and Practices
This course addresses safety topics that are related to some of the most common injuries reported to AVMA PLIT.
Good Stress? Embracing Eustress to Improve Your Life
The word “stress” has a bad rap. However, it isn’t always negative. The right type of stress—known as eustress—offers many benefits. In this course, you’ll learn what separates eustress from its damaging counterpart, distress. You’ll also gain strategies for increasing the good vs. bad stress in your life.
Handling Avians
This course covers essential techniques for safely and effectively handling avian patients, including general handling principles and species-specific considerations. It also addresses working with both small and large birds while prioritizing patient safety, stress reduction, and proper restraint.
Handling Exotic Mammals
This course provides practical guidance on safely and effectively handling a variety of exotic mammal patients, including rabbits, ferrets, guinea pigs, small rodents, hedgehogs, chinchillas, and prairie dogs. Learners will build confidence in species-specific handling techniques while also exploring considerations around exotic pet ownership and welfare.
Handling Reptiles and Amphibians
This course covers safe and effective handling techniques for reptiles and amphibians, including lizards, snakes, turtles, tortoises, frogs, and toads. It highlights species-specific considerations to support proper restraint, reduce stress, and ensure the safety of both patients and staff.
Harmony in the Clinic: Strategies for a Happy Veterinary Team
In this course, you’ll learn tips to build an effective team, communicate better, and resolve common problems in a diverse group of people.
Harnessing Emotions in the Workplace With Liz Fosslien and Mollie West Duffy
This course, based on No Hard Feelings by Liz Fosslien and Mollie West Duffy, explores the role of emotions in the workplace and their impact on work-life balance. Learners will gain practical insights for creating a healthier, more productive relationship between their personal and professional lives.
Hiring and Firing
Gain an understanding of progressive discipline, while learning how to prepare and conduct disciplinary and termination meetings effectively.
Hoof Exam and Care
Participants will gain an understanding of the anatomy of the hoof and examination as well as how to pick up both front and hind feet.
Hospital Design
Gain insight on small changes you can make to improve the look of your practice, add more space and bring in more revenue!
How Great Leaders Solve Problems
In this course, you’ll learn the fundamentals of problem prevention, detection, and resolution.
How to Be An Ally & Grow Yourself as an Individual
Learn what being an ally means, and how to turn your allyship into real support. We’ll review how to challenge and interrupt prejudice practices and how to cultivate an anti-racist mindset and your own inclusive behaviors.
How to Create an Employee Wellness Program: A Step-by-Step Guide
This course explores the importance of employee wellness and its impact on workplace success. Learners will gain practical guidance for developing a comprehensive wellness program that supports mental, physical, and emotional well-being.
How to Lead When You're Not in the Building
Discover how to lead and inspire your team remotely with clear communication, trust-building, and modern leadership strategies—no outdated tactics here.
How to Work Effectively With Different Communication Styles
Understand four communication styles, how to identify each, and how to adapt your own communication approach.
Husbandry
Participants will learn key equine husbandry topics, including feeding, grooming, hoof care, blankets, hydrotherapy, and tail wraps.
Implementing a DEI Program for Your Organization
An effective DEI program is so much more than a few core values related to DEI. We’ll discuss how to develop a DEI strategy that is meaningful and incorporates diversity, equity and inclusion into employees’ daily work practices.
Impostor Syndrome: What It Is and How to Overcome It
This course explores imposter syndrome, its impact on confidence and performance, and how to recognize it in yourself. Learners will gain practical strategies to overcome self-doubt and build a more confident, capable mindset.
Improving Staff Interactions
This course equips employees with essential skills to navigate today’s workplace, including managing stress, giving feedback, and strengthening communication. Learners will also explore topics such as delegation, cross-training, professional development, and preparing for career transitions.
Increasing Customer Satisfaction
This course equips veterinary professionals with essential skills to build strong client relationships, from first impressions to effective communication during visits. Learners will also develop strategies for managing expectations, addressing concerns, and handling complaints with empathy and professionalism.
Introduction to Diversity, Equity & Inclusion and Implicit Biases
In this course, we’ll discuss the value of a diverse workplace and the differences between diversity, equity and inclusion. We’ll also introduce crucial building blocks to this topic including a brief overview of the foundations of inequality in American society. From there, we’ll review implicit bias and how to navigate these biases, along with different types of non-inclusive language and microaggressions.
Introduction to Human Resources
This course focuses on building a strong HR foundation by setting clear expectations, defining key skills, and aligning team roles. Learners will also explore strategies for coaching, feedback, performance evaluations, and recognition to support team development and success.
Introduction to Inventory
This course will teach the basics of inventory management including inventory terminology, roles, grading, and turnover.
Introduction to Leadership & Culture
This course explores key HR strategies for building and maintaining a strong, effective veterinary team. Learners will examine leadership and management skills, as well as generational and personality differences, to support team alignment, accountability, and performance.
Introduction to Marketing
This introductory course explores the key factors that shape your practice’s reputation, from client communication to branding and visual identity. Learners will understand how to build and maintain a strong reputation while engaging the entire team and aligning leadership practices.
Introduction to Team Management
As a manager, you're not just the “person in charge.” It’s your responsibility to help your team realize their potential. In this course, you’ll learn tips to build an effective team, communicate better, and resolve common problems that naturally arise in a diverse group of people with their own interests.
Introduction to Workplace Safety & OSHA
n this introductory workplace safety course, learn the responsibilities and expectations of the employer in keeping staff safe at work. Employee safety rights will be discussed, along with the I2P2 program, how to prepare for an inspection and hazard assessment and identification.
Inventory Management
Inventory is the second highest expense of a practice, below payroll. It's important to learn how to manage this asset to keep your costs as low as possible, while still being able to meet your clients' and practice's needs.
Inventory Metrics & Measurements
Learn to effectively measure and understand your inventory metrics, empowering you to make data-driven decisions that boost efficiency and profitability.
Inventory Risk Management
While selling inventory can bring benefits such as additional income and the opportunity to provide additional services, it can also create risk when mismanaged. In this inventory management course, learn how to protect and properly store inventory, perform inventory counts and properly invoice staff pets, all vital components of inventory risk management.
Inventory Strategies
This course explores strategic approaches to inventory management, including ordering practices, billing cycle considerations, and cost control. Learners will also review pricing and discounting strategies to support financial performance and efficient inventory operations.
IV Catheter Placement and Maintenance
Learn the proper placement, maintenance, and troubleshooting of intravenous and central line catheters.
Jennifer Eberhardt on Uncovering the Hidden Prejudice That Shapes What We See, Think and Do
This course, based on Biased by Dr. Jennifer L. Eberhardt, explores how implicit biases form and influence everyday decisions. Learners will gain insight into recognizing bias and apply a practical strategy to interrupt and change biased behavior.
Kate Murphy on the Science of Effective Listening
Learn strategies for improving listening skills and how our brains respond when we’re engaged in conversation.
Katy Milkman on How to Change for the Better
Understand behavioral change and explore strategies you can use to achieve your own goals.
Kennel Maintenance
This course equips learners with the knowledge to prevent disease transmission, including how diseases spread and proper protocols for safely cleaning and disinfecting cages and kennels. It also covers the use of cleaning chemicals and best practices for feeding and caring for housed patients.
Lameness
Participants will learn the procedures used in examining a horse that presents with lameness.
Laser Therapy
This course, led by laser therapy specialist David Bradley, DVM, FASLMS, provides comprehensive training on laser safety, including history, physics, wavelengths, cellular effects, and physiological responses. Learners will also cover safety protocols, contraindications, dosing, treatment implementation, and hands-on applications, culminating in certification as a Laser Safety Officer.
Leadership and Planning
This course, led by Amanda Donnelly, DVM, MBA, explores strategic planning and its role in building a successful veterinary practice. Learners will apply tools such as SWOT analysis, key performance indicators, and time management strategies to improve efficiency, set goals, and support growth and profitability.
Leadership Fatigue
Learn how to cultivate resilience, balance, and a growth mindset so you can avoid the pitfalls of exhaustion.
Leading Through Difficult Times
This course prepares leaders to navigate challenging situations using effective crisis management strategies. Learners will examine how crises impact organizations, identify common types of disruptions, and develop plans to prepare for, respond to, and recover from difficult events while maintaining team stability and business continuity.
Leading With Emotional Intelligence
Learn what emotional intelligence is and boost your emotional intelligence skills by strengthening your personal and social competence.
Letting an Employee Go Gracefully
Letting an employee go is never easy, especially when you’re responsible for communicating the decision. In this course, you’ll explore appropriate reasons for termination, steps to reduce legal risk and plan a smooth transition, and how to deliver the message professionally while maintaining team morale.
Low-Stress Handling for Canine Patients
This course introduces evidence-based, low-stress restraint techniques for canine patients, emphasizing safety, empathy, and efficiency in clinical handling. Learners will identify signs of fear, anxiety, and stress, apply appropriate restraint methods, and use strategies like counterconditioning and proper handling to safely manage patients during exams and procedures.
Managing Movement in Inventory
Inventory management is a multi-faceted responsibility. There are several activities that move product through to the end user. In this course the learner will discover all of the stages of inventory movement starting with when and how much product to order, how to build orders, vendors and buying groups, placing and receiving orders, then ending with the sale and use of products.
Managing Trauma
In this course, we will discuss how to discuss a trauma situation with a client, present an initial estimate, as well as stabilize the patient. In the role of the technician, it's crucial to learn how to provide fluids, oxygen therapy, point of care testing, and pain management. Each of these steps will be reviewed in detail throughout this course.
Marketing Tactics
In this course, we will review how building a solid team and optimizing your cycle of service is the first step before embarking on marketing activities. From there, we will introduce key marketing tactics including findability, website design, social media, email, mobile apps, videos and blogs so that you may learn how to implement these elements into your marketing strategy.
Master the Art of Verbal Communication
Whether talking, listening, or presenting—most of us are constantly communicating verbally at work. A vital skill, it’s also one we can continually improve. In this course, you’ll learn how to make a great first impression and have an amazing conversation. Plus, you’ll get strategies to escape from the tight spots that sometimes constrain us when we communicate with others.
Mastering Challenging Client Conversations
This course explores the link between client satisfaction and veterinary team well-being, highlighting how miscommunication can lead to conflict and stress. Learners will gain practical strategies to set expectations, manage difficult interactions, and de-escalate challenging client situations.
Maximizing Client Compliance
Learn to deliver exceptional experiences and clear communication that maximize client adherence to treatment plans and improve patient outcomes.
Medical Math Mentality
This course introduces veterinary technicians to the essential mathematical concepts and calculations required for daily clinical practice. Learners will develop proficiency in mathematical principles specifically tailored to veterinary medicine, enhancing their ability to provide accurate and safe patient care.
Medical Recordkeeping 101
This course covers medical record requirements, common pitfalls, and strategies to improve efficiency and accuracy in documentation. Learners will also gain guidance on conducting audits and maintaining compliance to support quality patient care and reduce legal risk.
Meeting Client Expectations with Brian Conrad, CVPM
This course, led by Brian Conrad, CVPM, provides practical strategies for meeting and exceeding client expectations in a veterinary practice. Learners will explore ways to create positive client experiences, communicate effectively, handle challenges, and build long-term client relationships.
Motivating Your Team
This course explores the different types of motivation and the internal and external factors that drive employee behavior. Learners will gain strategies to better understand and motivate their teams to improve engagement, performance, and retention.
Multiparameter Monitoring
Learn to interpret essential vital signs—like SpO₂, ETCO₂, and BP—to guide patient safety and clinical choices.
Navigating Change in Your Practice
In this course, learn the steps involved in successful change management, including identifying key stakeholders, setting meaningful, realistic goals and creating a change management document, selecting and engaging with change ambassadors within your practice, communicating effectively and in a timely manner with your team regarding the change, along with ways to make your change stick long-term.
NeoNeonatal Orphan Animal Care
This course equips veterinary teams with the essential skills to recognize when orphan care is needed, perform neonatal assessments, and respond to common health risks in vulnerable neonates. Learners will gain practical guidance on creating safe environments, managing temperature and hygiene, and providing accurate nutrition through proper feeding techniques. The course also covers elimination support, monitoring growth and development, and identifying early warning signs of illness, while emphasizing species-specific care for puppies, kittens, rabbits, and small mammals, along with key considerations for weaning, socialization, and disease prevention.
Operating Your Veterinary Imaging Equipment
Maximize your clinic’s diagnostic capabilities by mastering the fundamentals of image quality, patient safety, and efficient radiology workflow.
Operational Efficiency
This course helps veterinary leaders escape survival mode and boost efficiency by mastering the Four P’s: Physical Plant, Products, People, and Processes.
Optimizing the Veterinary OR Workflow
This course provides a comprehensive framework for optimizing the veterinary operating room (OR) workflow, focusing on strategic vision, operational efficiency, and long-term sustainability. Learn how to develop and implement strategic plans for your OR, improve scheduling and resource allocation, enhance communication and collaboration within the surgical team, and effectively manage change.
✨ New Release!OSHA Inspections & Violations
This course provides an overview of Occupational Safety and Health Administration (OSHA) inspections and common workplace violations relevant to veterinary practices. Learners will explore how OSHA inspections are initiated, what inspectors evaluate during a site visit, and how practices can prepare to maintain compliance and promote a culture of safety.
Overcoming Procrastination
Discover the real reason why many of us are prone to procrastination and how to reclaim your productivity.
Pain Assessment in Feline & Canine Patients
This course focuses on recognizing and assessing pain in canine and feline patients through behavioral and physiological indicators. Learners will explore pain pathways, pain scoring methods, and the technician’s role in advocating for effective pain management.
Pain Management in Canine & Feline Patients
This program will review the pain pathway, how to preemptively treat pain in patients, as well as addressing acute pain with a balanced, comprehensive pain protocol.
Parvovirus: From Diagnosis to Recovery
This in-depth course, led by critical care expert Amber Hart, RVT, VTS (ECC), provides veterinary staff with current guidance on the diagnosis, treatment, and management of canine parvovirus. Learners will review parvovirus epidemiology, diagnostic and treatment protocols, temperature assessment, thermotherapy, nutritional support, and hygiene and isolation practices.
Perfecting Communication Skills
Communicate effectively by using active listening, body language and word make-overs, while also learning how to handle situations with upset clients.
Performance Management: Removing Bias & Having Essential Conversations
Learn how to stop dreading performance review cycles and master preparation, conversations and follow through, removing potential bias and common pitfalls experienced during the process.
Phamiliar Pharmacology
Empower veterinary technicians and assistants to confidently and safely manage medications in any clinical setting with this comprehensive pharmacology course. Through a blend of theoretical learning and practical examples, learners will gain a deep understanding of veterinary pharmacology, covering everything from drug classifications and mechanisms of action to client communication and error prevention.
Physical Exam
This program will go through the entire process for performing a complete physical examination on equine patients, including normal parameters and common medical conditions.
Positive Canine Experiences
Learn to create calm, trust-based experiences for dogs from the car ride to the exam room and back.
Practice Tips from Veterinary Professionals
This comprehensive course equips veterinary professionals with key skills for effective practice management, including workplace culture, hiring, feedback, and team dynamics. Learners will also explore strategies for communication, technology use, and building a positive, productive work environment.
Procedures for Productive Check-Ins and Outs
Learn front desk procedures during check-ins and check-outs that will help your staff increase efficiency, client satisfaction and revenue.
Professional Development in Your Employees
Training is just part of the education and support employees need. This human resources course covers several components of professional development including communication, teambuilding, meetings and continuing education, which are also necessary when developing a highly functional team that works well together.
Protect Your Practice: Developing a Cyber Security Plan
Understanding how a cyber-attack works, and may affect your practice, allows you to start to build your defenses. Taking a layered approach to your cyber security by protecting the local PC, internet traffic, and your data. Recapping with the importance of a proper data backup plan should you practice fall under attack.
Protecting the Reputation of Your Practice
When you’ve worked hard to build an authentic reputation, you’ll want to protect what you’ve built. In this course, we will review reputation risk management techniques, including how to monitor and respond to online reviews.
Quantifying the Reputation of Your Practice
In this course we will discuss the final piece of authentic reputation management: quantifying. A manager must understand how well reputation management and marketing efforts are working so gaps and future initiatives can be appropriately planned. Cycle of service metrics and reputation formulas will be reviewed to understand how marketing efforts can be effectively measured.
Radiology Fundamentals: Safety, Principles & Application
This course, taught by veterinary radiologist Brian Poteet, MS, DVM, DACVR, DABSNM, provides a foundational understanding of veterinary radiology. Learners will explore key concepts in image acquisition, safety, and radiographic quality to support effective diagnostic imaging.
Receiving and Seeking Feedback
This course helps learners build a positive relationship with feedback by understanding common reactions and adopting a productive mindset. It also provides practical strategies for receiving, responding to, and seeking feedback to support professional growth.
Recumbent Patient Care
Recumbent patients require special considerations, care and monitoring. Learn the effects that remaining in recumbency has on the body systems and how to care for these types of patients.
Regulatory Requirements Within Human Resources
Learn the tools to successfully navigate HR regulations and requirements and how to comply with employment laws.
Reproduction
This program will discuss and demonstrate procedures involving equine breeding and safety considerations.
Resolving Conflict With Coworkers
Getting along with coworkers can be tricky—but not impossible. This course guides you on how to work through conflict with coworkers to achieve positive outcomes. You’ll discover why workplace conflict can actually be a good thing, how to have a difficult conversation, and how to seek help when progress is at a standstill or you’re dealing with an abusive coworker.
Restraint
This program covers wound care and management for equine patients.
Restraint for Common Procedures
This course covers essential restraint techniques for veterinary assistants and technicians, including holds for exams, venipuncture, and the use of tools like lift tables and kitty burritos. Learners will develop skills to ensure safe, effective restraint for both patients and staff.
Safe Housekeeping Procedures
According to AVMA PLIT, some of the most common injuries reported in the veterinary workplace revolve around topics that seem "common sense," but are often overlooked in a busy facility. Take this brief course as part of your annual safety training to help you be more mindful of the common workplace hazards in your facility and how to avoid them.
✨ New Release!Seizures in Canine & Feline Patients
This course introduces seizure disorders in dogs and cats, with an emphasis on what veterinary support staff need to recognize, communicate, and do in real time. Learners will explore what seizures are, why they happen (basic pathophysiology), common extracranial vs intracranial causes, how clinicians diagnose seizure disorders (including “rule-outs” for idiopathic epilepsy), key seizure types and stages, and practical treatment and nursing-care priorities, especially when seizures become prolonged or life-threatening.
Servant Leadership
This course equips managers at all levels with the characteristics and skills to lead through selfless service.
Setting Goals That Actually Work
This course explores how to set meaningful goals that align with your purpose and increase the likelihood of long-term success. Learners will gain practical tools for tracking progress and building daily habits that support goal achievement.
Sexual Harassment Prevention - All Employee Training
This must-have program equips your staff with the knowledge to foster a safe, respectful workplace.
Sexual Harassment Prevention - Supervisor Training
This course equips managers with the tools needed to foster a harassment-free environment.
Suicide Awareness in Veterinary Medicine: Signs, Safety Plans & Postvention
This course offers critical training for recognizing warning signs, implementing safety plans, and providing compassionate postvention for colleagues.
Supportive Feeding Methods for Small Animals
This course, led by Amber Hart, RVT, VTS (ECC), provides practical guidance on supportive feeding methods and feeding tube management. Learners will review feeding tube types, placement techniques, and securement methods to support effective nutritional care.
Surgical Nursing
This course provides veterinary professionals with essential knowledge and skills to support surgical procedures, including instrument identification and proper preparation. Learners will understand their role in promoting patient safety, surgical efficiency, and successful outcomes.
Team Communication
This course focuses on strengthening communication within the veterinary team and with clients to enhance the overall client experience. Learners will develop role-specific skills for CSRs and clinical staff, including handling challenging conversations and improving in-person communication.
Team Leaders: Resolving Conflicts with Coworkers and Clients
This course guides you on how to work through conflict with coworkers to achieve positive outcomes.
Team Leadership Essentials
This course equips aspiring and current team leaders with the skills and mindset to effectively lead and support their teams. Learners will explore core leadership principles, strengthen communication and motivation strategies, and develop their leadership style to foster a positive, high-performing team culture.
Telehealth - Veterinary Curbside Care
This course explores veterinary curbside care and its role in telehealth, highlighting operational and client service considerations when patients are seen without their owners present. Learners will identify gaps and opportunities to develop an effective curbside care plan.
The Basics of Managing Stress
Understand what stress is and how your body responds to it, as well as, common stress triggers and how to manage them.
The Employment Cycle
This course explores the full hiring process, from candidate selection and interviewing to onboarding and training. Learners will also review performance management, coaching, and corrective action strategies to support long-term team success.
The Finances of Human Resources
In this human resources course, discover the financial components associated with HR and learn how to benchmark, create a budget, wage scales and a wage philosophy, along with a strategy to effectively reduce employee turnover.
The Flow of Money & Revenue Management
In this introductory financial management course, we will review how finance touches all aspects of your business from inventory to human resources. Business equations, managing revenue, the importance of integrating your business model into your financial planning, and concepts such as price and volume factors and activity centers will be discussed.
The Pivotal Role of Leadership in Diversity, Equity & Inclusion
This course helps leaders reinforce DEI efforts by assessing team awareness, fostering empathy, and creating space for learning. It also covers practical ways to promote inclusion through recruitment, meetings, and everyday leadership practices.
The Secrets of Skilled Delegation
In this course, you’ll learn why you should delegate, how to do it, how to select the right people for the job.
The Veterinary Network
Understand how to manage your IT needs, reduce your technology costs, and maximize efficiencies in your practice.
Thermodynamics
This course, led by Amber Hart, RVT, VTS (ECC), explores thermodynamics and its role in managing patient body temperature. Learners will review temperature measurement methods, heat loss pathways, and the recognition and treatment of hypothermia and hyperthermia in canine and feline patients.
Tick Identification
Learn the various types of ticks, their prevalence, and the possible health risks that ticks present for both animals and humans.
Training Skills for Team Leaders
This course provides a framework for optimizing staff training in veterinary practices, including understanding learning styles and applying strategies that support skill development and retention. Learners will also explore training techniques for communication skills and the benefits of cross-training to build a more flexible, efficient team.
Triage Review
In this course, we will review the history of triage, how to initiate a triage exam, triage scoring systems, and how to evaluate respiratory, neurological, abdominal and cardiovascular systems, along with several other pertinent body systems. Lastly, we will discuss how to begin care for a triaged patient.
Ultrasound Assisting
Ultrasonography has become a powerful diagnostic tool in the veterinary practice. This course will equip support staff with the skills and knowledge to make this procedure go as smoothly as possible for the patient and the veterinarian. Learn how to prepare, position, and monitor patients receiving various ultrasounds, as well as care and maintenance for these valuable tools.
Understanding Canine Communication
This course teaches learners how to interpret canine communication through body language, including ear, eye, mouth, and tail cues. It also covers behavioral patterns and signs of aggression to help improve patient handling and safety.
Understanding Vaccines and Disease Prevention
This course provides an overview of vaccine types, proper handling, and their role in disease prevention. Learners will review common canine and feline infectious diseases, including rabies, distemper, parvovirus, leptospirosis, and feline leukemia, to better understand vaccination protocols and patient care.
Understanding Veterinary Medical Conditions - Volume 1
Learn the foundations of common medical conditions including, risk factors, symptoms, diagnosis, treatment, and prevention strategies.
Understanding Veterinary Medical Conditions - Volume 2
Learn about various veterinary medical conditions, including less frequently discussed but crucial diseases due to their zoonotic capabilities.
Veterinary CPR
This course covers the essential components of veterinary CPR, including preparation, team roles, and effective response during cardiopulmonary emergencies. Learners will review CPR decision-making, anatomy, drug use, and monitoring to support coordinated, life-saving care.
Veterinary Dentistry - An Introduction
This dentistry series provides foundational knowledge of veterinary dentistry, including tooth anatomy, function, and anatomical terminology within the oral cavity. Learners will also review gingival landmarks, differences between canine and feline dentition, and how to efficiently chart using the Modified Triadan System.
Veterinary Dentistry - Equipment and Tools
This course helps veterinary team members understand the equipment used in dental procedures and how to use it effectively. Learners will organize a dental workstation, identify instruments, and review proper operation, care, and maintenance to support safe and efficient dentistry.
Veterinary Dentistry - Procedures
This course covers the process for performing efficient veterinary dentistry procedures, from patient history and awake oral exams to anesthetized positioning and charting. Learners will also review scaling and polishing techniques while strengthening communication, documentation, and clinical efficiency.
Veterinary Dentistry - Radiology
This course highlights the importance of full-mouth dental radiographs in assessing oral health and supporting accurate diagnosis. Learners will gain practical guidance on positioning, anatomical landmarks, and techniques to obtain high-quality images efficiently and safely.
Veterinary Practice Data
Beginning with the key concepts of RTO and RPO, what they mean, why they are important, and how to implement them into your practice properly. Then learn how to leverage both local and cloud backups that would make any IT professional jealous. Key data areas in the practice that are often overlooked, learn the steps to protect them.
Veterinary Practice Infection Control
Learn how a sound approach to disinfection will make your practice a safer place.
✨ New Release!Veterinary Workplace Safety Annual Training
Description: Creating a safe workplace is essential to protecting veterinary professionals, patients, and clients. This comprehensive course is your one-stop solution for annual OSHA team training, covering the essential OSHA requirements and veterinary-specific safety practices every team member needs to know. Learn to recognize workplace hazards, safely handle chemicals and equipment, use PPE, respond to emergencies, and maintain a culture of safety—all while meeting annual compliance requirements for your practice.
What is Social Engineering?
This course provides an overview of how attackers use social engineering techniques to exploit human psychology and access sensitive information, along with tips for spotting and preventing these attacks.
When to Ask Your Boss for Help
Have you ever had to wrestle with whether to ask your boss for help? On the one hand, you don’t want to waste your boss’s time. On the other hand, some issues could benefit from your boss’s authority, expertise, or perspective. This course will help you determine when to bring issues to your boss. In addition, you’ll learn the best ways to get the help you need when you do escalate an issue.
Working Across Cultures
To work effectively with people from different cultures, you need to be aware of cultural differences. In this course, we'll take a look at some of those differences and how to interact with people who are on the opposite side of the cultural spectrum.
Workplace Emergencies & Evacuation Plans
This course will equip veterinary teams with the knowledge and skills necessary to prepare for and respond to workplace emergencies. We will cover various emergency scenarios, including natural disasters, fires, and medical emergencies, and provide practical guidance on how to protect staff, clients, and patients.
Workplace Violence in Veterinary Practices
This course addresses workplace violence in veterinary practices, including its forms, risk factors, and impact on teams. Learners will review prevention strategies, risk assessment, de-escalation techniques, and safety protocols to support a safer work environment.
Wound Care
Discover various wound types, classifications, healing stages, methods, treatment, and even watch a tie-over bandage case study.
Wrapped for Success: Veterinary Bandaging Techniques
Learners will develop an understanding of the different types of bandages, their applications, and proper selection for various injuries.
Zachary Wood on Having Uncomfortable Conversations About Sensitive Issues
This course, based on Uncensored by Zachary Wood, introduces a nine-step framework for navigating difficult conversations about controversial issues. Learners will explore practical strategies for engaging with opposing viewpoints and fostering more productive, thoughtful dialogue.
